Refund & Replacement Policy

At SlashJoy, your satisfaction matters. We offer a simple and fair replacement policy.

7-Day Easy Replacement

If you receive a damaged, defective or wrong product, you can request a replacement within 7 days of delivery.

How to Request

• Email us at support@slashjoy.com with your order number
• Attach clear photos/video of the product and packaging
• Our team will verify and arrange a replacement or refund

Conditions

• The product must be unused and in its original packaging
• Replacement requests after 7 days may not be accepted
• Certain items (like consumables or hygiene products) may not be eligible for replacement once opened

Refunds

As most orders are Cash on Delivery, refunds (where applicable) are processed via UPI/bank transfer after the returned item is received and verified. Refunds are typically completed within 5–7 working days.

Contact

Need help? Email support@slashjoy.com and we'll sort it out quickly.